Title

A Biodata Inventory Administered via Interactive Voice Response (IVR) Technology: Predictive Validity, Utility, and Subgroup Differences

Document Type

Article

Publication Date

12-1-2003

Department

Psychology

Abstract

Although organizations are increasingly using interactive voice response (IVR) systems to help screen and select job applicants, few if any published studies have investigated the effectiveness of such systems. The current study responded to this need by evaluating a biodata inventory administered via IVR technology. A predictive validity study revealed that both a 42-item biodata measure and a more parsimonious 6-item composite correlated with supervisor ratings of performance and did not result in adverse impact or differential prediction. In addition, a utility analysis indicated that both IVR biodata measures would likely result in considerable financial gains to the hiring organization. The implications of these results for selection research and practice are discussed.

Publication Title

Journal of Business and Psychology

Volume

18

Issue

2

First Page

145

Last Page

156