Date of Award
Fall 12-2012
Degree Type
Honors College Thesis
Department
Interdisciplinary Studies
First Advisor
Jeanne L. Gillespie
Advisor Department
Interdisciplinary Studies
Abstract
This study, recognizing a lack of academic research into the homeless population’s needs, approaches the problem of needs assessment of the homeless through the context of customer service. The literature points to a discontentment with the classic shelter model, and potential positives in newer, emerging alternatives. Using the “Gap Model of Service Quality”, qualitative interviews were structured and scheduled with the homeless individuals in Hattiesburg, Mississippi. The study encountered many obstacles, including lack of participation. Due to these complications, it could not come to any meaningful conclusions; however, there are multiple avenues for further research that developed through the process.
Copyright
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Recommended Citation
Pickle, Alexander K., "The Homeless Perception of Services" (2012). Honors Theses. 104.
https://aquila.usm.edu/honors_theses/104
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