Adult student perceptions of services provided for adult students at a selected institution in the South

Christopher Robert Crenshaw

Abstract

The general purpose of the study was to determine the difference between adult students' perceptions of the importance of Student Affairs services for adult students and their perceptions of the actual services provided for adult students by the Division of Student Affairs at a selected institution in the South, or perceived services differential. In addition, the relationship between the perceived services differential and the variables of age, race, gender, degree aspirations, employment status, marital status, number of children, classification, enrollment status, and school of study were examined. Data were collected through utilization of a survey instrument specifically designed for this study, titled the Crenshaw Perceived Services Differential Survey or Crenshaw PSD Survey. This instrument measured the institution on how the services provided by the Division of Student Affairs were meeting the needs of the adult student population on its campus. Administration of the instrument resulted in data which indicated a significant difference between adult students' perceptions of the importance of Student Affairs services for adult students and their perceptions of the actual services provided for adult students. In addition, a significant independent relationship and significant interaction between gender and the criterion variable were found.