Hygiene and motivator factors (Herzberg) considered important by employees of a state-operated facility for adult individuals with mental retardation

Kenneth Wayne O'Neal

Abstract

The general purpose of this study was to identify the factors giving rise to job satisfaction and dissatisfaction considered to be important by professional and line staff at a medium sized state operated institution for the adult mentally retarded and to determine, based on this information, if there was a statistically significant difference between the groups involved based upon job classification, age, race, gender, formal education, length of employment at the facility, amount of contact with population served, job location, marital status and/or the staff persons' number of children. Additionally, the study attempted to determine the degree of independent relationships between hygiene and motivator factors and the demographic characteristics of professional and line staff employed by that entity. Data was collected via the utilization of an instrument entitled the Service Providers Work Components Study, an evolution of the Work Components Study and the Educational Work Components Study. These instruments, developed in accordance with Herzberg's "Two Factor Theory," measured employees' strength of needs for two hygiene and four motivator factors. The results of the study indicated significant relationships between the demographic characteristics of the population studied and the four motivator factors addressing potential for personal challenge and development, competitiveness desirability and reward of success, tolerance for work pressure, and willingness to seek reward in spite of uncertainty vs. avoidance of uncertainty. Additionally, a significant relationship existed between the independent variables and the hygiene factor addressing surround concern. Finally, significant independent relationships were found to exist between the independent variables and motivator and hygiene factors noted. It is hoped that this study shall provide useful information to the providers of services to the developmentally disabled, and assist these organizations in the provision of the highest level of care possible.