The Roles of Credibility and Social Consciousness in the Corporate Philanthropy-Consumer Behavior Relationship
Human Performance and Recreation
The attention paid to the influence of organizational philanthropy on consumer responses has precipitated a shift in the role this practice plays in organizational dynamics-with philanthropy becoming an increasingly strategic marketing tool. The authors develop and test a model predicting that: (1) perceived organizational credibility will mediate the relationship between awareness of philanthropy and the outcomes of advocacy and financial sacrifice; (2) consumer social consciousness will moderate the relationship between awareness of philanthropy and firm credibility, and between credibility and the outcome variables; and (3) these moderated relationships will be mediated by perceived credibility. Data obtained from a sample of professional golf patrons support our assertions. Notably, the findings implicate perceived credibility as a key intervening variable in the hypothesized relationships for the PGA Tour.
Journal of Business Ethics
Walker, M. B.,
(2013). The Roles of Credibility and Social Consciousness in the Corporate Philanthropy-Consumer Behavior Relationship. Journal of Business Ethics, 116(2), 341-353.
Available at: https://aquila.usm.edu/fac_pubs/7852