Title

Acquistion of Effective Consultant Interview Skills: A Role-Play Technique vs. A Competency-Based Modeling Technique

Date of Award

1985

Degree Type

Dissertation

Degree Name

Doctor of Philosophy (PhD)

Department

Psychology

First Advisor

Daniel L. Randolph

Advisor Department

Psychology

Abstract

This study involved an investigation of the effects of a role-play activity, a competency-based modeling technique, and a control condition on consultant interview skill competence. Graduate students enrolled in CPY 711, Theory and Practice of Consultation, served as subjects for the two experimental groups. Graduate students not enrolled in CPY 711, but who were enrolled in other graduate CPY courses, served as subjects in a non-instructional control group. Each group contained 11 subjects who had completed comparable numbers of hours of graduate training. The experimental groups each met four times for three-hour sessions, held once during each of four consecutive weeks. Pre-test and post-test data was collected for each subject by (a) administering the Consultation Judgment Inventory and (b) evaluating verbal responses to twenty-five videotaped consultation interview segments. An analysis of covariance, with the covariate being the pre-treatment scores, was performed on the mean number of appropriate verbal responses for each group; the resulting F-Ratio was significant. Directional t-tests revealed that the scores for the compentency-based modeling group and role-play group were significantly higher than for the control group. A one-way analysis of variance was performed on the mean number of correct written responses for each group; the resulting F-Ratio was significant. Directional t-tests revealed that the scores for the competency-based modeling group and role-play group were significantly higher than for the control group. Recommendations for future research included (a) determination if one method is indicated over another for training specific consultant interview skills, (b) use of measures with more items to insure greater variability among test scores, (c) develop more criteria for ratings of verbal responses, and (d) study of the impact that role-play and competency-based modeling techniques have on the performance of consultant trainees engaged in authentic consultation interviews.