Correlates of the Organizational Structure of International Student Services In Higher Education

Date of Award


Degree Type


Degree Name

Doctor of Philosophy (PhD)


Educational Studies and Research

First Advisor

Arthur R. Southerland

Advisor Department

Educational Studies and Research


Higher education in the United States is seen as the best system in the world, and many U.S. institutions are embracing the opportunity for international exchange. Many students are anxious to come to America to be educated, and in turn, institutions have an obligation to provide the unique services and programs required to fulfill the academic, social, and physical needs of international students. The present study was designed to examine the organizational structure of international student services in American colleges and universities. In addition, relationships among selected institutional characteristics and variables of organizational structure were examined. The subjects for the study were 176 randomly selected Directors of International Student Services who were active members of the National Association for Foreign Student Affairs. Two instruments were used to collect the data. One instrument was the Oliver Organization Description Questionnaire (OODQ), a 43-item, forced-choice questionnaire. The second instrument, "Demographic Information," was intended to gather descriptive information regarding the institution and its international student services. The relationship between organizational structure, as measured by the four scales of the OODQ (Hierarchy, Professional, Task, and Group), types of services provided, and institutional characteristics were examined. Canonical correlation analysis was used for the analysis of data. The results indicated that the perceived organizational structure of international student services offices as well as several institutional characteristics are related to the types of services provided to international students.