Revisiting the Best Practices in Risk and Crisis Communication: A Multicase Analysis
This study extends the research on best practices in risk and crisis communication by synthesizing the contributions from research thus far and assessing the applicability of the best practices framework in a multi-case analysis. Specifically, we summarize the research on best practices in risk and crisis communication over the last decade and analyze five environmental contamination crises through government documents, media accounts, and in-depth interviews to identify communication challenges and ethical imperatives that necessitate modifications to the original list and descriptions. We conclude with an updated framework of best practices in risk and crisis communication.
20th International Public Relations Research Conference
Veil, S. R.,
Anthony, K. E.,
Young, L. E.,
(2017). Revisiting the Best Practices in Risk and Crisis Communication: A Multicase Analysis. 20th International Public Relations Research Conference, 365-376.
Available at: https://aquila.usm.edu/fac_pubs/16257