Title

Revisiting the Best Practices in Risk and Crisis Communication: A Multicase Analysis

Document Type

Conference Proceeding

Publication Date

3-8-2017

Department

Communication Studies

Abstract

This study extends the research on best practices in risk and crisis communication by synthesizing the contributions from research thus far and assessing the applicability of the best practices framework in a multi-case analysis. Specifically, we summarize the research on best practices in risk and crisis communication over the last decade and analyze five environmental contamination crises through government documents, media accounts, and in-depth interviews to identify communication challenges and ethical imperatives that necessitate modifications to the original list and descriptions. We conclude with an updated framework of best practices in risk and crisis communication.

Publication Title

20th International Public Relations Research Conference

First Page

365

Last Page

376

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