Date of Award
Honors College Thesis
Dr. Jeanne L Gillespie
This study, recognizing a lack of academic research into the homeless population’s needs, approaches the problem of needs assessment of the homeless through the context of customer service. The literature points to a discontentment with the classic shelter model, and potential positives in newer, emerging alternatives. Using the “Gap Model of Service Quality”, qualitative interviews were structured and scheduled with the homeless individuals in Hattiesburg, Mississippi. The study encountered many obstacles, including lack of participation. Due to these complications, it could not come to any meaningful conclusions; however, there are multiple avenues for further research that developed through the process.
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Pickle, Alexander K., "The Homeless Perception of Services" (2012). Honors Theses. 104.