Joshua Cooper

Date of Award


Degree Type

Honors College Thesis

Academic Program

Management BSBA


Management and International Business

First Advisor

Joel Bolton, Ph.D.

Advisor Department

Management and International Business


Amid the COVID-19 pandemic, many businesses had to switch their strategy to stay afloat in such unprecedented times. One way that businesses, as well as entire industries, pivoted was by using flexible work arrangements to alleviate the stress and potential danger of employees gathering at work. The addition of flexible working arrangements into industries has created an entirely different world of work that challenges the traditional form of working in a face-to-face format. Moving forward, after the pandemic, industries have to accommodate for these more present working conditions that impact how employees view their satisfaction with their job. This research studies how employee satisfaction is impacted based on the industry and form of work arrangement being used by the employee. An employee survey was designed and distributed to gather data to answer this question. Through the survey, it was found that utilizing flexible work arrangements leads to a higher average employee satisfaction. In turn, however, merely offering flexible work arrangements does not contribute to a significant increase in employee satisfaction. Along with these findings, the research also found that other factors such as mission attachment also contributes to employee satisfaction. In conclusion, employees that utilize flexible working arrangements in the job have higher satisfaction levels than employees using traditional work arrangements.