Date of Award

Spring 5-2018

Degree Type

Dissertation

Degree Name

Doctor of Philosophy (PhD)

Department

Human Capital Development

School

Interdisciplinary Studies and Professional Development

Committee Chair

Quincy Brown

Committee Chair Department

Human Capital Development

Committee Member 2

Heather M. Annulis

Committee Member 2 Department

Human Capital Development

Committee Member 3

Cyndi H. Gaudet

Committee Member 3 Department

Human Capital Development

Committee Member 4

Dale L. Lunsford

Committee Member 4 Department

Human Capital Development

Abstract

The retention of Social Workers (SWs) is a concern that affects government and private organizations and the workforce. Voluntary turnover among SWs is increasing at an alarming rate. Not only is voluntary turnover rising, but organizational commitment and harmonious passion are declining (Wharton University of Pennsylvania, 2012). This study explored and examined the effect organizational commitment and harmonious passion have on voluntary turnover among Child Protective Services (CPS) SWs. The study used a concurrent mixed method design. Data collected during the quantitative phase provided information on the perceptions of SWs regarding organizational commitment, harmonious passion, and their intent to leave. The qualitative aspect of the study consisted of one-on-one interviews, which provided an opportunity for the SWs to tell their story in a meaningful way and provided a deeper explanation of their perceptions of organizational commitment, harmonious passion, voluntary turnover, and intent to leave. Two-hundred and twenty-six SWs completed the survey and twenty-nine SWs participated in an interview on organizational commitment, harmonious passion, voluntary turnover, and intent to leave. Although the literature suggested organizational commitment (affective, normative, and continuance commitment) and harmonious passion influences voluntary turnover. Results of the study did not support the prediction. However, the results of the study did indicate organizational commitment and harmonious passion levels are low among CPS SWs who participated in the current study. Participants noted low levels of organizational commitment and harmonious passion do contribute to turnover and has a negative impact on the clients and communities they serve. The SWs of this study feel undervalued and need support and respect from CPS leaders to increase their levels of organizational commitment and harmonious passion. The retention of more qualified licensed SWs is critical in improving organizational commitment, harmonious passion, and the quality of care provided by the organization.

ORCID ID

0000-0001-9293-502X

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