Date of Award
Spring 2019
Degree Type
Dissertation
Degree Name
Doctor of Philosophy (PhD)
Department
Communication Studies
School
Communication
Committee Chair
John Meyer
Committee Chair School
Communication
Committee Member 2
Lawrence Hosman
Committee Member 2 School
Communication
Committee Member 3
Eura Jung
Committee Member 3 School
Communication
Committee Member 4
Richard Mohn
Committee Member 4 School
Education
Committee Member 5
Charles Tardy
Committee Member 5 School
Communication
Committee Member 6
Steven Venette
Committee Member 6 School
Communication
Abstract
This quasi-experimental study examined a supervisor-subordinate negotiation of an emotion-laden conflict from the lens of the core concerns framework, communication accommodation theory, and gender roles research. Results empirically support CCF that, by accommodating or attending to the employees’ core concerns, managers can stimulate employees’ positive emotion and integrative intention. However, under- and overaccommodating the core concerns can lead to distributive intention. Additionally, the employees’ perception of manager goodwill can strengthen or attenuate the positive effect of core concerns accommodativeness on outcome variables especially for male managers. Thus, moderate accommodation is recommended for male managers. For female managers, the results show that they have more latitude in addressing the core concerns and can reap even greater benefits from using the framework. Theoretically, the findings show that CAT provides a fruitful lens for investigating the core concerns and demonstrates that the degree of accommodativeness affects the efficacy of the core concerns. Practically, the results show that CCF is an effective strategy for handling emotions in negotiation and is worthy of training investment. Future studies with other methodologies are necessary to determine if the findings, especially the surprising positive effects of overaccommodation on positive emotion and integrative intention, are particular to this study or a general phenomenon. Future researchers can also explore a core concerns negotiation in other relationship contexts. Also, other variables that may moderate or mediate between core concerns accommodativeness and its outcomes should be further investigated.
ORCID ID
0000-0003-0727-8358
Copyright
2019, Piyawan Charoensap-Kelly
Recommended Citation
Charoensap-Kelly, Piyawan, "Supervisor-Subordinate Conflict Negotiation: Examining the Core Concerns in Light of Communication Accommodation and Gender Roles" (2019). Dissertations. 1633.
https://aquila.usm.edu/dissertations/1633
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