Date of Award
Spring 5-2014
Degree Type
Dissertation
Degree Name
Doctor of Philosophy (PhD)
Department
Human Capital Development
School
Interdisciplinary Studies and Professional Development
Committee Chair
Heather Annulis
Committee Chair Department
Human Capital Development
Committee Member 2
Cynthia Gaudet
Committee Member 2 Department
Human Capital Development
Committee Member 3
Patricia Phillips
Committee Member 3 Department
Human Capital Development
Committee Member 4
Dale Lunsford
Committee Member 4 Department
Human Capital Development
Abstract
With the turbulent economic conditions of the healthcare market, organizational leaders are faced with significant factors driving unprecedented change. Healthcare organizations are challenged with reimbursement reductions, high costs, modification of government regulations, and demanding healthcare consumers. Survival for healthcare organizations in this volatile climate requires successful implementation of rapid change. Healthcare leaders recognize a correlation between competitive advantage and the implementation of advanced information technology. Unfortunately, despite the efforts of healthcare leaders, many change initiatives fail. This study explores the effects communication, leadership, and culture strategies have on individual change readiness as perceived by IT support staff in a not-for-profit healthcare system during the rapid implementation of an electronic medical record.
Copyright
2014, Dianna Joseph Perkins
Recommended Citation
Perkins, Dianna Joseph, "Building Change Readiness Practices for Information Technology Support Staff" (2014). Dissertations. 250.
https://aquila.usm.edu/dissertations/250
Included in
Business Administration, Management, and Operations Commons, Management Information Systems Commons, Technology and Innovation Commons