Date of Award

Spring 5-2014

Degree Type


Degree Name

Doctor of Philosophy (PhD)


Human Capital Development


Interdisciplinary Studies and Professional Development

Committee Chair

Heather Annulis

Committee Chair Department

Human Capital Development

Committee Member 2

Cynthia Gaudet

Committee Member 2 Department

Human Capital Development

Committee Member 3

Patricia Phillips

Committee Member 3 Department

Human Capital Development

Committee Member 4

Dale Lunsford

Committee Member 4 Department

Human Capital Development


With the turbulent economic conditions of the healthcare market, organizational leaders are faced with significant factors driving unprecedented change. Healthcare organizations are challenged with reimbursement reductions, high costs, modification of government regulations, and demanding healthcare consumers. Survival for healthcare organizations in this volatile climate requires successful implementation of rapid change. Healthcare leaders recognize a correlation between competitive advantage and the implementation of advanced information technology. Unfortunately, despite the efforts of healthcare leaders, many change initiatives fail. This study explores the effects communication, leadership, and culture strategies have on individual change readiness as perceived by IT support staff in a not-for-profit healthcare system during the rapid implementation of an electronic medical record.