Date of Award
Fall 12-2010
Degree Type
Dissertation
Degree Name
Doctor of Philosophy (PhD)
Department
Political Science, International Development, and International Affairs
Committee Chair
David L. Butler
Committee Chair Department
Political Science, International Development, and International Affairs
Committee Member 2
Edward Sayre
Committee Member 2 Department
Political Science, International Development, and International Affairs
Committee Member 3
Robert Pauly
Committee Member 3 Department
Political Science, International Development, and International Affairs
Committee Member 4
Perry Carter
Abstract
This study examines call center workers in order to determine the effects of globalization on this class of service sector workers and to determine their reemployment potential. A major component of globalization is free trade, which enables offshore outsourcing (offshoring). Outsourcing often has the “Robin Hood” effect of taking jobs from rich countries and sending them abroad in a cost-saving effort, further, the competition of the global market has the capability of upsetting the current social and economic stability and prosperity. While this improves the quality of life for those in the poor country whose economy has developed as a result of global job sourcing, research is lacking on the effect that any downward pressure has on employees left displaced in the United States because their jobs were outsourced abroad. This study addressed this void by studying the labor migration of call center workers before, during, and after working in call centers in order to determine the reemployment potential of these call center workers within the context of globalization.
Copyright
2010, Wendell Allen Robbins III
Recommended Citation
Robbins, Wendell Allen III, "Outsourcing the American Dream: An Analysis of the Re-Employment Potential of U.S.-Based Call Center Workers Within the Context of Globalization" (2010). Dissertations. 600.
https://aquila.usm.edu/dissertations/600