Determining Patient Satisfaction and Well-Being In Dental Healthcare: Expanding Theoretical Models Through Grounded-Theory Methods
Document Type
Conference Proceeding
Publication Date
1-1-2022
School
Marketing
Abstract
This research involves examining the antecedents of patient satisfaction in dental healthcare while utilizing a grounded theory approach. We created a model of dental care patient satisfaction and well-being and found that past experiences, expectations, desires, emotions, sensations, co-creation behaviors, relational factors, level of involvement, and level of patient engagement impacts patient satisfaction, which subsequently impacts patient well-being. These findings contribute a theoretical model incorporating extant research on customer and healthcare satisfaction while also providing practical implications for dental service providers to implement in their practices. Future research can expand this study to include the point of view of dental providers and develop a measure for dental patient satisfaction.
Publication Title
AMTP Proceedings 2022
Recommended Citation
Harrison, K. M.
(2022). Determining Patient Satisfaction and Well-Being In Dental Healthcare: Expanding Theoretical Models Through Grounded-Theory Methods. AMTP Proceedings 2022.
Available at: https://aquila.usm.edu/fac_pubs/20083
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