Abstract
Over the past two decades, Mississippi public libraries have experienced a significant shift in how patrons access technology and information. Once central to bridging the digital divide, public computers and in-person reference services are now in decline, reflecting broader trends in digital access and self-service information seeking. Between 2013 and 2023, computer use sessions in Mississippi libraries dropped by 75%, while reference transactions decreased by over 50% from 2003-2023. This article explores the evolution of library technology services in Mississippi public libraries and offers a forward-thinking vision for the future. It argues that adaptability, innovation, and strategic partnerships are key to sustaining relevance. How? By embracing emerging technologies such as artificial intelligence, increasing digital inclusion, and redefining service models based around digital equity.
Recommended Citation
Morley, Gabriel
(2025)
"Looking Ahead: Evolving Technology and Service in Mississippi Public Libraries,"
Mississippi Libraries: Vol. 87:
No.
1, Article 4.
Available at:
https://aquila.usm.edu/ml/vol87/iss1/4